Last updated: August 28, 2026
At NaturaVital™, customer satisfaction is important to us. Eligible purchases made directly through naturavital.store are protected by our 90-Day Satisfaction Guarantee.
You may request a refund within 90 calendar days from the date your order is delivered.
To request a refund, email us at dennismp971206@gmail.com and include:
Your full name
Your order number
The email address used during checkout
A brief explanation of your experience
Photographs of the product and packaging, if requested
Please do not return a product without receiving authorization and return instructions from us. The authorized return address will be provided after your request has been reviewed.
The guarantee applies only to purchases made directly through naturavital.store. It is limited to one approved satisfaction claim per customer, household, and delivery address.
For multipack orders, we may request the return of the remaining unopened pouches. One opened pouch may still qualify under the satisfaction guarantee when the product was used as directed.
Customers are responsible for return shipping costs for satisfaction-based returns. NaturaVital™ will cover reasonable return or replacement costs when an order arrives damaged, defective, or incorrect.
Approved refunds cover the amount paid for the eligible product. Expedited shipping fees and other optional charges are not refundable.
The guarantee does not cover:
Requests made more than 90 days after confirmed delivery
Purchases from unauthorized resellers
Fraudulent or duplicate claims
Deliberately damaged products
Products used in a manner inconsistent with the label
Packages lost because the customer provided an incorrect address
Inspect your order after delivery. If an item arrives damaged, defective, missing, or different from what you ordered, contact us within 7 calendar days.
Email dennismp971206@gmail.com with your order number and clear photographs of:
The product received
The outer packaging
The shipping label
Any visible damage
After reviewing the claim, we may provide a replacement or refund at no additional cost.
Cancellation and address-change requests must be submitted within 24 hours of placing the order.
We cannot guarantee cancellation or modification after an order has entered processing or has shipped.
We will notify you when your request has been reviewed.
Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact us at dennismp971206@gmail.com.
NaturaVital™
Email: dennismp971206@gmail.com
Website: https://naturavital.store