Refund policy
Returns, Refunds & 15-Day Satisfaction Guarantee
Last updated: October 4, 2026
Eligible purchases made directly through NOEILI are protected by our 15-Day Satisfaction Guarantee.
15-Day Satisfaction Guarantee
You may request a refund within 15 calendar days from the date your order is delivered. Contact us through our Contact page with your full name, order number, checkout email address, and a brief explanation.
Do not return a product before receiving authorization and return instructions. Before you proceed, we will provide the exact address, instructions, and any applicable customer-paid return shipping cost.
The guarantee applies only to purchases made directly through NOEILI and is limited to one approved satisfaction claim per customer, household, and delivery address.
Customers are responsible for return shipping costs for satisfaction-based returns. NOEILI covers reasonable return or replacement costs when an order arrives damaged, defective, missing, or incorrect. Approved refunds cover the amount paid for the eligible product; expedited shipping fees and optional charges are not refundable.
The guarantee does not cover requests made more than 15 calendar days after confirmed delivery, purchases from unauthorized resellers, fraudulent or duplicate claims, deliberately damaged products, or packages lost because the customer supplied an incorrect address.
Damaged, Defective, Missing, or Incorrect Orders
Inspect your order after delivery. If an item arrives damaged, defective, missing, or different from what you ordered, contact us through our Contact page within 7 calendar days. Include your order number and clear photographs of the product, outer packaging, shipping label, and visible damage. After review, we may provide a replacement or refund at no additional cost.
Cancellations and Address Changes
Submit cancellation or address-change requests within 24 hours of placing the order. We cannot guarantee a cancellation or modification after processing has begun or the order has shipped.